MaxG
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« on: November 02, 2008, 03:20:49 AM » |
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I have installed eTicket 1.7.3. I think it is the best ticket system, but it not have a client login feature. Anyone can just open a ticket without logging in. Will it implemented in the next release?
Thanks in advance.
Max
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beven
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« Reply #1 on: November 03, 2008, 01:03:34 PM » |
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Thats 1 feature to eTicket that will probally remained unchanged.
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Version 2 coming out shortly.
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MaxG
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« Reply #2 on: November 12, 2008, 06:39:47 AM » |
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Thats 1 feature to eTicket that will probally remained unchanged.
Why this idea? Is it possibile to add this feature with a module? |
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Hummdis
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« Reply #3 on: November 12, 2008, 09:11:06 AM » |
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Why do you need someone to login just to open a ticket? Clients must login to view currently open or closed tickets, but it should not be required to login just to create a ticket.
Maybe a valid reason as to why this *should* exist might entice someone to build the module or outline how it could be done.
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Zych
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« Reply #4 on: November 12, 2008, 10:16:16 AM » |
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I would love to see this feature also. Here are some reasons to have it.
1) If you are in a business situation, you don't want any yahoo walking around the area to be able to submit a ticket. (At least in some business situations) I have seen way too many companies have a lack in security in this. It also allows a person to submit a request for somebody else as a joke, etc. This would waist the techs time.
2) If you run an computer company, this would allow current clients to login and enter a support request. You would not want anybody who comes across your website to eneter this info. You would get too much spam or nonsense. If it is a potential new client it would be best for them to sign up first.
I would imagine far more people would like a closed system like this than an open one.
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Hummdis
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« Reply #5 on: November 12, 2008, 12:09:20 PM » |
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Alright...I can see some usefulness to this setup.
What about trying the setup using an iFrame? The user would login to a page and upon successful login the eTicket system is displayed in an iFrame so that the real URL is not given away.
That's the easiest solution that I can think of without some type of extensive work-around.
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MaxG
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« Reply #6 on: November 19, 2008, 03:23:10 AM » |
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Alright...I can see some usefulness to this setup.
[CUT]
The iFrame workaround that you say is oldest solution and lacks in security (and for newbies developers). I think, in a web-business situation, a ticket system must have at least a simple customer management. |
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beven
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« Reply #7 on: November 21, 2008, 09:59:05 PM » |
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Then you would also need to remember that this would need to implemented into the pipe and automail since. If anyone emails the support email address a ticket would be generated. If your concerned about security just dont allow search engines to index eTicket and only provide links to it in your "client area"
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Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.
Version 2 coming out shortly.
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Hummdis
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« Reply #8 on: November 24, 2008, 04:40:13 AM » |
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I agree with beven on this as Yahoo, MSN, Google and other search engine bots will properly acknowledge your robots.txt file so that you don't have to worry about search engines finding the pages.
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GeekDoc
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« Reply #9 on: January 10, 2009, 11:35:57 AM » |
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I have installed eTicket 1.7.3. I think it is the best ticket system, but it not have a client login feature. Anyone can just open a ticket without logging in. Will it implemented in the next release?
Thanks in advance.
Max
While I understand your and Zych's points, I definitely think this should be an optional setting. One of the reasons I am interested in eTicket is because the users I support are VERY low on the the computer sophistication scale. Another login will almost certainly guarantee that I will never see a ticket generated (though I will still be called, told of problems in the hall, etc.). Definitely would be a nice feature, but definitely should be an option. -Doc |
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Hummdis
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« Reply #10 on: January 13, 2009, 08:48:04 AM » |
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While I understand your and Zych's points, I definitely think this should be an optional setting.
One of the reasons I am interested in eTicket is because the users I support are VERY low on the the computer sophistication scale. Another login will almost certainly guarantee that I will never see a ticket generated (though I will still be called, told of problems in the hall, etc.).
Definitely would be a nice feature, but definitely should be an option.
-Doc
I too have users like that, hence the reason that there is a link I put in every reply email that points to the login page. When that page loads, the ticket and email address are already filled in and all they need to do is click "Login." Therefore, it's just one extra click of the mouse. |
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Orion
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« Reply #11 on: January 29, 2009, 09:24:16 AM » |
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I'd like to see support for authentication as well. I know for smaller shops it might not be an important feature, but being able to have users authenticate against LDAP/Active Directory would be a "good thing".
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IcebergTitanic
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« Reply #12 on: June 26, 2009, 03:23:54 AM » |
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Even some very rudimentary security would be welcomed, imho. We'd like to use eTicket as a central ticketing app for multiple clients connecting from multiple locations. Would be nice to have some kind of protection from spammers and scammers.
Possible ideas:
IP Blacklisting / Whitelisting
A simple single-password security for adding new tickets
A client list w/ password for each individual client
I suppose we could use some kind of webhost security, like . htaccess or something, but would be nice to make it centrally managed from within eTicket.
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