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eTicket Community > Support > Daily Operations (Moderators: jason, Hummdis) > Topic: Support Categories
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Author Topic: Support Categories  (Read 2792 times)
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seriall123
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« on: November 25, 2008, 09:16:23 PM »
Dear,

I'm new to eTicket, just installed and configured. I would like to show support categories in customer interface, e.g. customer will select whether his/her question is technical or sale. I guess I can use Categories module in Admin interface, but not sure because system asks for POP3 Host when adding new category.
Please guide me how to do it.

Many thanks,
Seri
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seriall123
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« Reply #1 on: November 26, 2008, 08:50:22 PM »
I found it myself. I added new Categories, and in user interface, there comes automatically a field named Department with two options Technical and Sale.
Thanks,
Seri
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Hummdis
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« Reply #2 on: December 01, 2008, 08:19:39 AM »
Wow...umm...you're welcome. Smiley
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Don't PM me directly for help.  Post to the forums, that's what they are for after all.  PM's to me that request help will be ignored.

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eTicket Community > Support > Daily Operations (Moderators: jason, Hummdis) > Topic: Support Categories
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