eTicket Community
September 02, 2010, 03:02:18 AM *
Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
News: Got Bug? Please use the new tracker at http://www.eticketsupport.com/tracker
 
   Home   Help Search Login Register  
Quick Register
Choose username  Email                 
Verify password    Choose password 
I agree to Registration Agreement
eTicket Community > Development > Core System Development > Feature Requests (Moderators: jason, Hummdis) > Topic: First support
Pages: [1]   Go Down
« previous next »
  Print  
Author Topic: First support  (Read 1942 times)
0 Members and 1 Guest are viewing this topic.
naka
New Member
*

Karma: +0/-0
Offline Offline

Posts: 2
« on: March 15, 2009, 04:42:44 AM »
Hi

if a customer send support request from email,
I want to correct this into eTicketSupport.

Currently, Customer has to submit support request from "Form",
but, We can not expect all customer send support request from "form",
then, if customer send email, I want to covert it into Database of eTicketSupport as
 New request.

please add this feature.. currently, we have to copy & past manually.

thanks you !!
Logged
Hummdis
Moderator
Super Member
*****

Karma: +13/-0
Offline Offline

Posts: 601


In a world without fences, who needs Gates?


WWW
« Reply #1 on: March 17, 2009, 05:02:51 AM »
That feature does exist.  You need to setup an email account that eTicket is to check view pipe, pop or smtp and then eTicket will check that account at your defined interval for new messages.  When new messages are found it adds them to the ticket database.
Logged
Don't PM me directly for help.  Post to the forums, that's what they are for after all.  PM's to me that request help will be ignored.

Hummdis Web Design - Freelance Website Design & IT Consulting
eTicket Community
   
 Logged
Pages: [1]   Go Up
  Print  
eTicket Community > Development > Core System Development > Feature Requests (Moderators: jason, Hummdis) > Topic: First support
 « previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.8 | SMF © 2006-2008, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
Page created in 3.074 seconds with 24 queries.

Google visited last this page Yesterday at 08:21:21 AM