Actually adding more statuses isn't really an issue. I'm not sure what other statuses you would want. Also timeouts have been talked about and will probally be after the initial release of version 2.

I would like also to see this feature added.  According to this thread (hxxp: www. eticketsupport. com/installation_help_software_support/how_to_add_additional_status-t457. 0. html;msg2142#msg2142) it's not that easy to implement tho.

Ideally, would be nice to see it as a configuration option, sort of like we can do with the canned email responses.  Maybe even with some sort of customizable action.  For example, a "Reassigned" or "Recategorized" status would maybe email the technician it was taken from, and also send notice to the new group or technician that it had been reassigned to them.

Love the program so far tho.  We're looking at this one as a replacement for Liberum Helpdesk and also for Spiceworks.