beven
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« on: August 15, 2008, 10:43:53 PM » |
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While I'll give you a sneak peak into some features the team and myself have added to eTicket version 2.
Completly redesigned interface (I mean massive changes)
Multilanguage support per user.
Per user timezone for companies that have reps in multiple locations.
An audit trail for tracking information about tickets.
Tons more features but I figured I would give you a sneak peak on why I havn't been on the forums as much as I normally am. I've been working with the team to make version 2 awesome.
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Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.
Version 2 coming out shortly.
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Hummdis
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In a world without fences, who needs Gates?
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« Reply #1 on: August 16, 2008, 06:01:49 AM » |
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I've seen some screen shots for v2.0 and I was really impressed! Version 2.0 will be an exciting release!  |
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beven
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« Reply #2 on: August 20, 2008, 03:22:21 PM » |
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Also lets not forget the fact that you will probally never ever need to change the theme file at all to have eTicket work on your existing site.
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Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.
Version 2 coming out shortly.
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pixelstuff
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« Reply #3 on: August 24, 2008, 03:14:51 AM » |
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I'm fairly new to eTicketSupport so I have no history to estimate, therefore I was wondering what kind of time frame would the v2.0 release be looking at.
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beven
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« Reply #4 on: August 24, 2008, 12:14:22 PM » |
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Its still in the works. I would say we are about 60% done coding and still have to go through alpha. I would estimate at least a couple more months. Alot of the code is being rewritten and there is a RPC interface being built.
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Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.
Version 2 coming out shortly.
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beven
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« Reply #5 on: August 26, 2008, 01:28:30 PM » |
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So heres another tidbit about version.
Timezone support is no longer per installation. You can set your own timezone for each diffrent user.
Also a complete API so you can integrate into your site anyway you see fit.
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Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.
Version 2 coming out shortly.
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pixelstuff
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« Reply #6 on: August 26, 2008, 02:38:13 PM » |
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A complete API sounds highly useful. If possible, I would like to eventually integrate the agent login authentication with the MODx CMS user management.
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Dysier
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« Reply #7 on: October 04, 2008, 07:05:29 AM » |
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I've been searching for a ticket system for awhile now. All commercial products either don't have email pipe support or don't have a solution for Joomla1.5. With API support, I suspect this will be a solution that will trump many ticketing systems currently available.
I look forward to v2.
~Dysier
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Charybdis
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« Reply #8 on: October 05, 2008, 04:26:40 AM » |
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Will version 2 remain free and open source? Will the licence change in any aspect?
If you will create a paid version in the future, will it better than the free version? Or do you only plan a hosted paid version?
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beven
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« Reply #9 on: October 05, 2008, 07:34:11 PM » |
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At this time I am unaware of what the administration side is planning with eTicket. My main job is to respond on the forums and bring the issues back to the developers and help with development. We are actually about a week or two away from being completed with version 2.
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Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.
Version 2 coming out shortly.
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Charybdis
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« Reply #10 on: October 05, 2008, 08:54:45 PM » |
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But still, could you ask whether it will be free or not? Or will be a paid version? I think everyone in the forum is interested in this topic. How will the licence change?
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bibabu
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« Reply #11 on: October 06, 2008, 09:46:46 AM » |
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Any updates? maybe we can see some screens..that would be nice..
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webinn
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« Reply #12 on: October 07, 2008, 08:20:24 AM » |
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will there be a possibility for a public knowledge base?
I'm looking for an integrated ticket - public system (where I can make interesting tickets available to the public).
Thanks
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Charybdis
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« Reply #13 on: October 07, 2008, 08:47:16 AM » |
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+1
Knowledgebase is important, and it is easy to implement. Sure it is very easy to build a knowledgebase with HTML, but it should be integrated with the helpdesk.
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beven
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« Reply #14 on: October 08, 2008, 08:09:13 AM » |
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A knowledge base has been talked about.
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Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.
Version 2 coming out shortly.
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eTicket Community
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June 22, 2008, 08:16:18 AM
