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eTicket CommunitySupportInstallation Help & Software Support (Moderators: jason, Hummdis)Topic: email to create a new ticket
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: email to create a new ticket  ( 7549 )
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astol
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« : August 23, 2009, 02:23:01 PM »
hey all,

i've been trying to figure out how to make the system automatically create a ticket when someone emails a specific address, eg helpdesk @ mydomain .  com

anyone have any ideas?

FYI, i know very little about the system and did not set it up
insightcreative
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« #1 : September 21, 2009, 08:21:49 PM »
Hi

I'm having the same issue.   What sort of hosting are you on?  Linux/Windows? Shared/Dedicated?

There's a readme. html file and one of the tabs is for configuration.   This tells you how to set up various different methods depending on your hosting environment.

Best
Andy
Hummdis
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« #2 : September 28, 2009, 04:13:58 AM »
Let it be known (again) that eTicket is not supported on Windows right now.  There are known problems with eTicket on the expensive platform and therefore require you to be running eTicket on a Linux or some other Linux/Unix flavor.

As for the sending of the email, make sure you've setup the proper SMTP settings in the preferences and for the category.
Don't PM me directly for help.  Post to the forums, that's what they are for after all.  PM's to me that request help will be ignored.

Hummdis Web Design - Freelance Website Design & IT Consulting
jyson.laix
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« #3 : November 16, 2011, 12:57:26 AM »
hello sir,

i am having the same problem.  can you guide me further on how to set-up eticket that create's ticket when an email is received.  i have my hosting provider running on linux with cpanel and it is also where my eticket is installed.  i also have created a category with an email.  i have already created an email for this sole purpose but still not working. 
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