Hi all,
After reading and trying a few solutions as kevinmeininger (http://www.eticketsupport.com/solved_eticket_172_problems_with_pop3_mail_method-t233.0.html;msg974;topicseen)  I couldn’t solve my problem.

I’m having problems with getting the emails from Google Apps.This is what I did after installing eTicket

1. - I create an account in Google apps support@someserver.com

2. - I login with the account and enable pop and IMAP in google apps  (Settings > Forwarding and POP/IMAP > Enable POP for all mail (even mail that's already been downloaded) AND When messages are accessed with POP archive a copy.)

3. - On eTicket > Categories > (select category Support)
• Real Name: Support
• POP3 Host: pop.gmail.com:995/ssl
• POP3 Username: support@someserver.com
• POP3 Password: *****
• Email: support@someserver.com

4. - I create a cron job in my hosting CPanel.
Details:
   Minute Hour     Day     Month  Weekday     Command
   0   *   *   *   *      php -q /home/someserver/public_html/support/automail.php
/*this is what I see from the view in cPanel.*/

This is the error from the cron job

Unable to open mailbox for category Support: Can't connect to gmail-pop.l.google.com,995: Connection timed out

Creating and replying regular tickets WORKS PERFECT, the problem is that it doesn’t fetch the emails send to support@someserver.com and transform them into tickets.
Thanks in advance


Troubleshooter:

    * PHP version: 5.2.5 (Should be PHP 5.0.0 or above)
    * PHP Safe Mode is off
    * eTicket version: 1.7.2
    * Webserver: Apache/2.2.8 (Unix) mod_ssl/2.2.8 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
    * Database: MySQL 4.1.22-standard (Should be MySQL 4.1 or above)
    * GD version: bundled (2.0.34 compatible)
    * Multibyte String is installed
    * iconv version: 2.5
    * IMAP is installed
    * Socket support enabled.
    * User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1 (.NET CLR 3.5.30729)
    * Character set: UTF-8
    * Link: http://www.SOMESERVER.com/support/troubleshooter.php

aside from the last post reply, your username only needs to contain what you use to login

Correct: username
Incorrect: username@someserver.com

I use google apps myself and i've setup some site applications to use the pop mail system that google apps use

The internal server error is something wrong with apache and PHP. Try looking around teh error log.