High-ascii stripped from headers

addihetja

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« on: October 15, 2009, 12:11:22 AM »

I've set up eTicket and after a bit of meddling with Debian's SMTP settings I've gotten it working.
There is one slight bug, however: All high-ascii charters [I have tested] are being stripped from the mail headers (subject and name fields).

A text like "Þetta virkar" comes out like "etta virkar"; "Ménage à trois" shows as "Mnage trois", etc.


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Hummdis

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« Reply #1 on: October 16, 2009, 02:38:56 PM »

Try this: in your php.ini, .htaccess, or httpd.conf file, set:

Code: (php)

AddDefaultCharset UTF-8

Instead of iso-8859-1.

Remember that any changes made to php.ini or httpd.conf require that Apache be restarted.

This would be the best solution since searching the eTicket source code for 'encode_high(' does not yield any results, thus, the encode_high() function is not being used in eTicket.


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addihetja

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« Reply #2 on: October 23, 2009, 09:20:37 AM »

Quote from: Hummdis link=topic=625. msg2378#msg2378 date=1255747136

Try this: in your php. ini, . htaccess, or httpd. conf file, set:

Code: (php)

AddDefaultCharset UTF-8

I added this line to /etc/php5/apache2/php. ini (right at the top) and restarted. Its still the same; the high-ascii is stripped from the header info (the body is just fine).

Do you have any other ideas I might try?

--
Edit: One thing I noticed: When I click on a ticket on the admin page and click Headers I see the source of the email:

Code:

From: =?iso-8859-1?Q?Arn=F3r_Kristj=E1nsson?= <user@example.com>
Content-Type: text/plain; charset=iso-8859-1; format=flowed
Content-Transfer-Encoding: quoted-printable
Subject: =?iso-8859-1?Q?=DEJ=F3=F0=FErifar=E1=F0!?=

The first line is displayed in eTicket as

Code:

Arnr Kristjnsson

but should be displayed as

Code:

Arnór Kristjánsson

The subject line is displayed as

Code:

Jrifar!

but was sent as

Code:

ÞJóðþrifaráð!

Could it be that eTicket is unable to parse this?


« Last Edit: October 23, 2009, 09:34:11 AM by addihetja »	Logged

Hummdis

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« Reply #3 on: October 23, 2009, 07:07:33 PM »

Maybe...however the headers show this:

Code:

Content-Type: text/plain; charset=iso-8859-1; format=flowed

Note that it's not UTF-8, but rather ISO-8859-1, which is Western European.

A search of the source code shows the results of:

class.phpmailer.php - Line 51

Change that line to:

Code: (php)

public $CharSet = 'utf-8';

You may also notice that the encoding declaration is on line 64. You may want to change this to the options noted in the comment line 61.

Let me know if either of these help.


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addihetja

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« Reply #4 on: October 24, 2009, 01:31:20 AM »

Quote from: Hummdis link=topic=625. msg2400#msg2400 date=1256368053

Change that line to:

Code: (php)

public $CharSet = 'utf-8';

You may also notice that the encoding declaration is on line 64. You may want to change this to the options noted in the comment line 61.

Let me know if either of these help.

I changed line 51 and tried all the examples given in line 64 (on line 61). It's still the same. Any other tricks?


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Hummdis

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« Reply #5 on: November 03, 2009, 12:01:42 PM »

Nope. I'm fresh out of ideas and since I'm the only one that seems to be helping, this may be a dead end. I'm sorry I couldn't be of any further help.


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