plane007
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« on: October 15, 2008, 07:24:14 AM » |
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I get the following error when I select the User Groups button in admin. I have checked the obvious permission and file related issues which seem okat. The PHP code seems okay too!
(troubleshooter output below the error)
Not Acceptable
An appropriate representation of the requested resource /support/admin.php could not be found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.9 (Unix) mod_ssl/2.2.9 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.mygrlinks.com Port 80
Troubleshooter:
* PHP version: 5.2.6 (Should be PHP 5.0.0 or above)
* PHP Safe Mode is off
* eTicket version: 1.7.2
* Webserver: Apache/2.2.9 (Unix) mod_ssl/2.2.9 OpenSSL/0.9.8b mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
* Database: MySQL 5.0.51a-community-log (Should be MySQL 4.1 or above)
* GD version: bundled (2.0.34 compatible)
* Multibyte String is installed
* iconv version: 2.5
* IMAP is installed
* Socket support enabled.
* User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
* Character set: UTF-8
* Link: http://www.mygrlinks.com/support/troubleshooter.php
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beven
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« Reply #1 on: October 15, 2008, 10:55:56 AM » |
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You have mod_security rules in effect. Add the following code to your .htaccess <IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off
</IfModule>
The reason is mod_security is blocking the word admin. |
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Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.
Version 2 coming out shortly.
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ffunky
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« Reply #2 on: December 19, 2008, 10:13:55 AM » |
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I've tried this, but still have the error.
Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.7a mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at website Port 80
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Hummdis
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« Reply #3 on: December 22, 2008, 10:50:20 AM » |
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Did you restart Apache after making the change? service httpd restart Sometimes my Apache install doesn't see the change until I restart it. |
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ffunky
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« Reply #4 on: December 24, 2008, 05:10:49 PM » |
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I'm on a shared hosting system at LunarPages, so I can't restart the server. Their support is unhelpful with this issue.
Still no luck. Anything else I can try?
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Hummdis
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« Reply #5 on: December 28, 2008, 02:36:03 PM » |
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You can do what an admin for my shared hosting provider (BlueHost) did and create a script that forks processes with no limit (fork bomb) and take the server down, forcing them to restart.  Seriously though, on shared hosting, the .htaccess file must be in the directory that you want it to take affect in and therefore, you must place that in each .htaccess directory for eTicket. Try that and let us know. |
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ffunky
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« Reply #6 on: December 30, 2008, 04:11:00 PM » |
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Thank you for your continued help. The htaccess file is in the root directory of the eTicket program, and the solution still continues to elude me.
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Hummdis
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« Reply #7 on: December 31, 2008, 09:34:49 AM » |
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Thank you for your continued help. The htaccess file is in the root directory of the eTicket program, and the solution still continues to elude me.
I understand that, what I was asking is if you've tried placing the .htaccess file in each directory. Have you done that? As I stated before, my hosting provider does a folder-by-folder basis for the .htaccess file. |
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ffunky
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« Reply #8 on: January 02, 2009, 03:45:37 PM » |
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I've placed the file in every directory within; same result.
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Hummdis
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« Reply #9 on: January 04, 2009, 05:53:22 AM » |
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Can you post your theme.php file? Or if you want to PM it to me so that I can take a look.
It seems that there's some damaged code.
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ffunky
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« Reply #10 on: January 04, 2009, 03:19:06 PM » |
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Based on what you said, I went ahead and replaced everything (except the settings.php) with the latest 1.73 download. I haven't put this system into production yet, so it wasn't a big deal. Still no luck. I very much appreciate your continued help.
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Hummdis
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« Reply #11 on: January 08, 2009, 10:09:27 AM » |
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What about providing your theme.php file?
Maybe there's something different there.
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ffunky
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« Reply #12 on: January 08, 2009, 10:25:38 AM » |
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Here ya go. I haven't made any changes that I know of.
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prodod
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« Reply #13 on: February 26, 2009, 06:10:22 PM » |
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I have the same message and problem
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prodod
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« Reply #14 on: March 04, 2009, 03:59:46 PM » |
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can anyone help us please
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