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eTicket Community > Support > Installation Help & Software Support (Moderators: jason, Hummdis) > Topic: Mail delivery failure
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alle50
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« on: November 12, 2008, 04:51:44 AM »
When an end user send a message to the support email, he receives the confirmation reply from eticket system with the ticket number but at the same time he receives a delivery failure; this is part of the message:

Quote
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  pipe to |/home/horseand/public_html/eticket/pipe.php

Any idea why this happens?
Thank you
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Hummdis
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« Reply #1 on: November 12, 2008, 09:12:04 AM »
Does the email actually make in INTO the ticket system?

Have you tried the pop3 method?
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eserikto
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« Reply #2 on: November 12, 2008, 03:09:24 PM »
I had the same problem, put a -q at the end of line 1 of your pipe.php so it looks like this

#!/usr/bin/php -q

that fixed the problem for me
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Hummdis
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« Reply #3 on: November 12, 2008, 03:52:44 PM »
Ah...I noticed that I fixed the problem without making a mental note.  I changed my PHP path to:

Code:
#!/usr/bin/env php

That explains why it works for me. Smiley
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alle50
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« Reply #4 on: November 14, 2008, 01:40:37 AM »
Thanks guys. I have tried adding the #!/usr/bin/php -q on the pipe.php and it works fine. I haven't tried the other option.

Do you know what the -q does?
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Hummdis
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« Reply #5 on: November 14, 2008, 02:21:39 AM »
The "-q" tells the parser not to generate HTTP header information and HTML output.  So it's advisable that you use "#!/usr/bin/php -q" and not my original line of "#!/usr/bin/env php" -- which uses PHP based on the defined path the the executing users environment variable.  I changed my code after I realized the significant difference. Smiley
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