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eTicket Community > Support > Installation Help & Software Support (Moderators: jason, Hummdis) > Topic: Open Ticket notification email
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transcorpets
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« on: January 31, 2010, 02:05:43 AM »
I have v1. 7. 3 installed.  Whenever a user creates a new open ticket, I get the admin email notification but the user does not.  I'm using the sendmail option.

How do I correct this?
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Hummdis
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« Reply #1 on: February 06, 2010, 01:23:31 PM »
Is the "No mail" option checked for that user?
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Hummdis Web Design - Freelance Website Design & IT Consulting
transcorpets
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« Reply #2 on: February 13, 2010, 03:55:51 AM »
When a user opens a new ticket, the user does not receive an email notification with the ticket number.  The new ticket is being created in duplicate.
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Hummdis
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« Reply #3 on: March 01, 2010, 03:16:31 AM »
When you say "user", I'm going to assume you mean "Customer".

Which mail option are you using within the eTicket preferences?
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transcorpets
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« Reply #4 on: April 03, 2010, 02:22:22 AM »
Problem solved.  Did a reinstall of the software and now it works flawlessly.
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Hummdis
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« Reply #5 on: April 07, 2010, 04:52:31 AM »
Good to know!
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