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2506 Posts in 649 Topics- by 1315 Members - Latest Member: jfields

eTicket CommunitySupportInstallation Help & Software Support (Moderators: jason, Hummdis)Topic: POP3 method with Gmail not working
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fjackie
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« on: November 21, 2008, 05:19:04 PM »
I've followed the installation instructions for setting up mail handling but calling the automail.php script never works.  I also read the post by kevinmeininger:
http://www.eticketsupport.com/solved_eticket_172_problems_with_pop3_mail_method-t233.0.html;msg974

Calling automail.php from a browser seems to do nothing. The page perpetually sits in a "loading" status but never gives any output.
I've tried disabling mod_security but that had no effect. The change to the .htaccess file is below:
<IfModule mod_security.c>
   SecFilterEngine Off
   SecFilterScanPOST Off
</IfModule>

eTicket category setup:
pop.gmail.com:995/ssl
support@mydomain.com

POP and IMAP have been enabled in the support Gmail account.

The eTicket version is 1.7.3.

Any help is appreciated.

Thanks,
T
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beven
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« Reply #1 on: November 21, 2008, 09:41:20 PM »
Try to remove some of the @ symbols in the automail they will help you troubleshoot. The @ symbal in PHP supresses errors very slowly its slated to be changed in version 2.
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fjackie
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« Reply #2 on: November 23, 2008, 05:04:33 AM »
I removed the @ symbol from all the imap_open calls but still nothing. I then added the following line to te beginning of the automail.php script:

echo 'Calling automail script...';

Nothing. I also commented out the line to suppress error reporting:
//error_reporting(0);

Still nothing. Is there something else I need to check?

Thanks,
T
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fjackie
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« Reply #3 on: November 25, 2008, 01:56:55 AM »
Any suggestions?  I'm really stuck here.

Thanks,
T
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frefre
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« Reply #4 on: November 25, 2008, 05:19:34 AM »
Hi

Could you send your troubleshooter output? (troubleshooter can be found on the download page).

Is this your own server? Can you access pop.gmail.com through your console:
@linux:~$ telnet pop.gmail.com 995

For example my firewall does not allow to connect.

frefre
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fjackie
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« Reply #5 on: November 25, 2008, 06:00:30 AM »
Below is the troubleshooter output:

Troubleshooter:

    * PHP version: 5.2.5 (Should be PHP 5.0.0 or above)
    * PHP Safe Mode is off
    * eTicket version: 1.7.3
    * Webserver: Apache/2.2.8 (Unix) mod_ssl/2.2.8 OpenSSL/0.9.8b DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_jk/1.2.25 SVN/1.4.5 mod_perl/2.0.3 Perl/v5.8.8
    * Database: MySQL 5.0.51a-community-log (Should be MySQL 4.1 or above)
    * GD version: bundled (2.0.34 compatible)
    * Multibyte String is installed
    * iconv version: 2.5
    * IMAP is installed
    * Socket support enabled.
    * User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.18) Gecko/20081029 Firefox/2.0.0.18 (.NET CLR 3.5.30729)
    * Character set: UTF-8
    * Link: http://www.mydomain.com/support/eticket/troubleshooter.php
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fjackie
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« Reply #6 on: November 26, 2008, 02:04:07 AM »
Any other suggestions/tips? I'd really like to get this working.

This is a server on a hosted account so I do not have access to the command line - only cPanel.
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canada.rob
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« Reply #7 on: November 30, 2008, 12:31:12 PM »
Hi!
I had a problem on my platform while testing a similar product to eTicket - the non-standard POP3 port was not allowed from my web host.  It was a mystery to me because the rest of the setup worked fine.

I needed to email support and ask them if port 995 was allowed to be outgoing (I let them know my web app was going to POP my mail off of gmail)

Let me know if that's of any help...

Thanks
Rob
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Hummdis
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« Reply #8 on: December 01, 2008, 08:17:44 AM »
Quote from: fjackie on November 26, 2008, 02:04:07 AM
Any other suggestions/tips? I'd really like to get this working.

This is a server on a hosted account so I do not have access to the command line - only cPanel.

Check if your hosting provider has CLI access.  Mine does and it was free, just just required a copy of my DL for security purposes.
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fjackie
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« Reply #9 on: December 03, 2008, 04:10:41 AM »
Port 995 for outbound connections was indeed blocked by my host provider. My host has enabled it so I was able to connect and get my Gmail.
Thanks very much for the tip!
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Hummdis
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« Reply #10 on: December 04, 2008, 03:39:08 PM »
Problem solved! Goodl 'ol port 995.  Amazing what happens when your hosting provider opens the needed stuff, ain't it!?  The real question, why the heck to they block it in the first place?

Oh well. Who cares.  Alls well now. Cheesy
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