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eTicket Community > Support > Installation Help & Software Support (Moderators: jason, Hummdis) > Topic: Predefined messages
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Author Topic: Predefined messages  (Read 637 times)
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« on: November 19, 2008, 11:22:55 PM »
Hi,

On Preferences I have created a predefined message with this text.

The Ticket ID (%ticket) is closed

But when I receive the reply there no information in the ticket ID field, I can see always (%ticket).

Someone have an idea?

 Cry
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beven
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« Reply #1 on: November 21, 2008, 09:43:56 PM »
The message you enter into the ticket is not processed by the template system. Thats why it is not being displayed only the tags can be used in mail responses.
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