Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
 
Advanced search

2508 Posts in 651 Topics- by 1319 Members - Latest Member: jwalkerjr

« previous next »
Pages: [1]   Go Down
Print
Author Topic: Predefined messages  (Read 487 times)
0 Members and 1 Guest are viewing this topic.
pixel
New Member
*

Karma: +0/-0
Offline Offline

Posts: 5
« on: November 19, 2008, 11:22:55 PM »
Hi,

On Preferences I have created a predefined message with this text.

The Ticket ID (%ticket) is closed

But when I receive the reply there no information in the ticket ID field, I can see always (%ticket).

Someone have an idea?

 Cry
Logged
beven
Project Manager/Developer
Global Moderator
Super Member
*****

Karma: +12/-4
Offline Offline

Posts: 804


WWW
« Reply #1 on: November 21, 2008, 09:43:56 PM »
The message you enter into the ticket is not processed by the template system. Thats why it is not being displayed only the tags can be used in mail responses.
Logged
Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.

Version 2 coming out shortly.
eTicket Community
   
 Logged
Pages: [1]   Go Up
Print
eTicket CommunitySupportInstallation Help & Software Support (Moderators: jason, Hummdis)Topic: Predefined messages « previous next »
Jump to: