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eTicket CommunitySupportInstallation Help & Software Support (Moderators: jason, Hummdis)Topic: Problem with Step 2 - server PHP version is 4.4.9
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Cheryl121
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« on: October 21, 2009, 05:42:02 PM »
First, thanks for reading.

Believe it or not ran into a prob right off the bat.   I ran the trouble shooter and it didn't register that it was telling me I needed to have a PHP version of 5. 0 or higher.   So I proceeded seeing that everything else was compatible and bypassing that little nugget.

So I go to the install. php and get to step 2 and it tells me this "WARNING: You are using PHP version 4. 4. 9 it is highly recommended that you use at least PHP version 5\nThis script will no longer work with this version of PHP!\n"

First off the hosting co is 1&1.   I see that there are 2 eTicket compatible hosting co's listed but as I stated I am not using either of those 2.

So I guess my questions is.   Is there a way around this issue?  Since, it is from my understanding dependent on the hosting co's version of PHP.   Is there a way for me to get an upgrade to the PHP version or is there a way to get a version of eTicket that is compatible with PHP 4. 4. 9.   Or is there another solution that anyone who reads this that I may have not just mentioned.    Huh   Huh   Huh Huh

Any and all help would be greatly appreciated!!!

Thanks a bunch!!!
Cheryl <><

 
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Hummdis
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« Reply #1 on: October 21, 2009, 06:51:59 PM »
Check with 1&1 to see if they offer a PHP CGI module so that you can use PHP 5.  Otherwise, no, there is no way around it without modifying about 70% of eTicket.

Your argument to 1&1 needs to be that Zend no longer supports PHP 4 and hasn't for over a year. Therefore 1&1 is forcing you to use an unsupported PHP version by the developer of PHP.

According to the 1&1 Feature Page, all of their plans support PHP4 and PHP5 scripts.

A quick Google search yielded these results...
« Last Edit: October 21, 2009, 06:56:25 PM by Hummdis » Logged
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Cheryl121
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« Reply #2 on: October 21, 2009, 10:03:30 PM »
Quote from: Hummdis link=topic=630.  msg2395#msg2395 date=1256194319
Check with 1&1 to see if they offer a PHP CGI module so that you can use PHP 5.    Otherwise, no, there is no way around it without modifying about 70% of eTicket. 

Your argument to 1&1 needs to be that Zend no longer supports PHP 4 and hasn't for over a year.   Therefore 1&1 is forcing you to use an unsupported PHP version by the developer of PHP. 

According to the 1&1 Feature Page, all of their plans support PHP4 and PHP5 scripts. 

A quick Google search yielded these results.  .  . 

First thank you for your help with that.    I was able to find some code to put into the .  htaccess file that fixed that problem.    I was able to get past that and got to the point where it asked me to verify the basic stuff like the admin email and default category email and then I put in the ftp pw to let it finish the install.    After I pushed submit it what ever the button said it then gave me the following errors in step 4


Install
Step 4:

'.  .  /pipe.  php' was updated successfully. 

Updating settings.  .  . 

'.  .  /settings.  php' was updated successfully. 

Updating database.  .  . 

Loading settings.  .  . 

Changing permissions on settings.  php and pipe.  php.  .  . 

Removing installation directory.  .  . 

Error: Couldn't chmod '/homepages/37/d131596888/htdocs/support/settings.  php

Error: Couldn't chmod '/homepages/37/d131596888/htdocs/support/pipe.  php

Error: Couldn't chmod '/homepages/37/d131596888/htdocs/support/attachments/

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/create.  sql'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/default_settings.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/fixftp.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/footer.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/functions.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/header.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/index.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/install.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/phpinfo.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/step1.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/step2.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/step3.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/step4.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/template.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/upgrade.  php'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/upgrade-1.  5.  9.  sql'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/upgrade-1.  7.  0.  sql'

Error: Couldn't delete '/homepages/37/d131596888/htdocs/support/install/'

Please fix the above error(s), install halted!

Now, the easy one's to fix are the "couldn't delet" (by the way, should I delete those prior to pushing the submit button after entering the ftp pw?)

What I don't know how to fix are these.    Where are they I don't see them in my files and how do I change them?  I saw some instructions on the readme file but didn't really understand them. 

Error: Couldn't chmod '/homepages/37/d131596888/htdocs/support/settings.  php

Error: Couldn't chmod '/homepages/37/d131596888/htdocs/support/pipe.  php

Error: Couldn't chmod '/homepages/37/d131596888/htdocs/support/attachments/

Really I'm not a total idiot, I just don't have much in the way of experience w/this kind of stuff. 

Thanks in advance!!!
Cheryl <><


PS
Another thing too is I know nothing about chmod means and also in the readme file it talks about having a perl file called "automail-settings. pl" of which I don't see in any of the files either so where and how to I edit the chmod of both the "settings. php & the automail-settings. pl"

Again my apologies for asking what you probably think are stupid questions!!!
« Last Edit: October 21, 2009, 10:08:08 PM by Cheryl121 » Logged
Hummdis
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« Reply #3 on: October 23, 2009, 07:12:39 PM »
I wouldn't suggest using the FTP option unless you own the server you're installing it on.  Hosting providers put restrictions on what FTP users can do and therefore you may not get full control.

Does 1&1 offer SSH login?  If so, just login via SSH and make the changes yourself.  I've found that to work 100% of the time.  eTicket even tells you what to chmod each file to so that you can't mess it up.
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craig
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« Reply #4 on: October 27, 2009, 04:32:09 AM »
I downloaded eticket today and am running into the same problem.

I lease managed servers from 1and1 and have both php4 and php5 installed.  How do I get eTicket to look in for PHP5?

Thanks,
Craig
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Cheryl121
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« Reply #5 on: October 27, 2009, 05:11:34 PM »
Quote from: craig link=topic=630. msg2407#msg2407 date=1256661129
I downloaded eticket today and am running into the same problem. 

I lease managed servers from 1and1 and have both php4 and php5 installed.   How do I get eTicket to look in for PHP5?

Thanks,
Craig

Hello Craig,

What I did to make it upgrade the php was open the . htaccess file in the main root folder in NotePad.   He has many sites on the same ftp.   So if you only have one ftp but many sites in the same ftp then what ever the root folder is for the whole ftp will have a . htaccess file in it.   Open it in NotePad.   Then add the following:

AddType x-mapp-php5 . php

add that at the top of the . htaccess file or, you can do like I did and just open a new file in NotePad and then just add the above text and save it as a HTACCESS file (without the ". " and then upload either one to just the root folder of the site that you are trying to get this program to work in.

Hope that helps!

Cheryl <><
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Hummdis
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« Reply #6 on: November 03, 2009, 11:59:17 AM »
Many hosting providers also force PHP 5 on any file extension with .php5.  While the .htaccess file change is faster, this too is an option.
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