829
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« on: March 03, 2009, 06:53:15 PM » |
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I have read http://www.eticketsupport.com/forbidden_and_not_acceptable_errors-t326.0.html and that causes Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@mytechdirect.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
This error occurs when clicking on groups. I need to be able to add groups, but at the moment I cannot. Is version two going to correct some of the current issues?
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« Last Edit: March 24, 2009, 08:22:28 AM by Hummdis »
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Hummdis
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« Reply #1 on: March 10, 2009, 06:02:18 AM » |
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What is the URL that results when you click on the "Groups?"
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829
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« Reply #2 on: March 10, 2009, 01:08:52 PM » |
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http://mytechdirect.net/support/ticket/admin.php?a=user_group
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Hummdis
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« Reply #3 on: March 11, 2009, 03:53:17 AM » |
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Please make sure that "admin_user_group.html.php" and "admin_user_group.php" are in the /inc folder of eTicket.
Can you also provide your Troubleshooter output?
Thanks!
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« Last Edit: March 11, 2009, 04:07:45 AM by Hummdis »
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829
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« Reply #4 on: March 11, 2009, 09:24:24 AM » |
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Both files are in the inc folder.
Regarding the troubleshooter, where can I find it? I did read the read me first prior to posting, but I never could find the file. A search produces only the same link I had already read. http://www.eticketsupport.com/installation_help_software_support/please_read_before_posting_a_question-t229.0.html
Thank you kindly for your time.
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Hummdis
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« Reply #5 on: March 12, 2009, 03:47:18 AM » |
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The troubleshooter is on the eTicket Support home page -- with the download of eTicket. |
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829
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« Reply #6 on: March 12, 2009, 04:10:39 AM » |
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Troubleshooter:
* PHP version: 5.2.6 (Should be PHP 5.0.0 or above)
* PHP Safe Mode is off
* eTicket version: 1.7.3
* Webserver: Apache
* Database: MySQL 5.0.67-community-log (Should be MySQL 4.1 or above)
* GD version: bundled (2.0.34 compatible)
* Multibyte String is installed
* iconv version: 2.5
* IMAP is installed
* Socket support enabled.
* User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.7) Gecko/2009021910 Firefox/3.0.7
* Character set: UTF-8
* Link: http://mytechdirect.net/support/ticket/troubleshooter.php
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Hummdis
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« Reply #7 on: March 12, 2009, 05:24:24 AM » |
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Okay...for sanities sake, I've attached my groups files that need to be in the /inc folder. Please try these out since I know that they work for me.
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829
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« Reply #8 on: March 12, 2009, 07:50:14 AM » |
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I can no longer log in.  |
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Hummdis
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« Reply #9 on: March 12, 2009, 08:22:36 AM » |
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What!?
Do you get any error messages or some other form of error? Have you checked the Apache log or other logs that might shed light on why you can't login now?
Those files are NOT specific and are based off of the DB. Therefore, swapping them out should have no affect.
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Hummdis
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« Reply #10 on: March 12, 2009, 08:24:43 AM » |
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Just out of curiosity, what platform are you running eTicket on?
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829
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« Reply #11 on: March 12, 2009, 08:35:33 AM » |
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Sorry, I was using the wrong user name.
The result of using your files produces the same result,
Not Acceptable
An appropriate representation of the requested resource /support/ticket/admin.php could not be found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Hosted at inmotion hosting on linux package.
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« Last Edit: March 12, 2009, 08:50:21 AM by 829 »
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829
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« Reply #12 on: March 12, 2009, 08:53:45 AM » |
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This is the URL, http://mytechdirect.net/support/ticket/admin.php?a=user_group
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« Last Edit: March 12, 2009, 08:58:40 AM by 829 »
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829
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« Reply #13 on: March 12, 2009, 09:02:49 AM » |
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IE Details: 8.0.6001.18372
128bit
RC1
This is what I get in IE
Internet Explorer cannot read this webpage format
HTTP 406
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Hummdis
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« Reply #14 on: March 17, 2009, 05:00:46 AM » |
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As stated to you in my PM:
The 406 error is caused because by the HTTP 1.1 error of 406 and states:
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10.4.7 406 Not Acceptable
The resource identified by the request is only capable of generating response entities which have content characteristics not acceptable according to the accept headers sent in the request.
Unless it was a HEAD request, the response SHOULD include an entity containing a list of available entity characteristics and location(s) from which the user or user agent can choose the one most appropriate. The entity format is specified by the media type given in the Content-Type header field. Depending upon the format and the capabilities of the user agent, selection of the most appropriate choice MAY be performed automatically. However, this specification does not define any standard for such automatic selection.
Note: HTTP/1.1 servers are allowed to return responses which are
not acceptable according to the accept headers sent in the
request. In some cases, this may even be preferable to sending a
406 response. User agents are encouraged to inspect the headers of
an incoming response to determine if it is acceptable.
If the response could be unacceptable, a user agent SHOULD temporarily stop receipt of more data and query the user for a decision on further actions.
=====
Therefore, once the 406 error is resolved, then I believe that everything will work for you.
Does this only happen with IE 8?
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