829
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« Reply #15 on: March 17, 2009, 07:01:03 AM » |
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No. I just tried it with IE 8, because it was not working with Firefox. FF version above with troubleshooter output.
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Hummdis
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« Reply #16 on: March 17, 2009, 07:06:18 AM » |
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I don't usually pay much attention to the browser since the browser doesn't usually cause 90% of the problems that occur with web applications. However, since you're running Apache as the webserver, what platform are you running Apache on? Linux, Windows, Solaris, etc.?
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829
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« Reply #17 on: March 17, 2009, 07:23:48 AM » |
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Linux.
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Hummdis
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« Reply #18 on: March 17, 2009, 09:32:20 AM » |
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It would appear that mod_security is turned on in your Apache httpd.conf file. Make a .htaccess file in the eTicket main directory that contains: <IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off
</IfModule> That will disable the mod_security and should allow you to view and edit the groups page. Let me know if that works for you. |
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829
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« Reply #19 on: March 17, 2009, 10:03:43 PM » |
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Not Acceptable
An appropriate representation of the requested resource /support/ticket/admin.php could not be found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
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Hummdis
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« Reply #20 on: March 19, 2009, 11:14:47 AM » |
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Not Acceptable
An appropriate representation of the requested resource /support/ticket/admin.php could not be found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Did this occur after you added the .htaccess entry? |
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829
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« Reply #21 on: March 19, 2009, 01:34:28 PM » |
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Yes.
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Hummdis
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« Reply #22 on: March 20, 2009, 06:59:30 AM » |
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Are you on a shared hosting server or do you own the server where eTicket is installed?
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829
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« Reply #23 on: March 20, 2009, 08:25:53 AM » |
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Shared. Inmotion hosting
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Hummdis
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« Reply #24 on: March 23, 2009, 03:44:01 AM » |
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You may need to contact your hosting provider and find out if you can even turn that option off. Shared hosting is very restrictive unless you request a dedicated server in most cases. Please see the list of eTicket Ready hosting providers. |
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829
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« Reply #25 on: March 23, 2009, 06:10:38 AM » |
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Thank you for the reply. I have a support request in with inmotion about the issue and I will post back once I found out if it is fixed.
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829
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« Reply #26 on: March 23, 2009, 09:20:55 AM » |
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They disabled mod_security for my domain and groups are now working. If anyone is using inmotion hosting, Tier 2 support will have to disable mod_security, the work around .htaccess file will not work.
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Hummdis
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« Reply #27 on: March 24, 2009, 08:22:03 AM » |
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That's great to hear!!! Finally, huh?  |
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