ire4444
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« on: October 18, 2009, 02:32:09 PM » |
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I can't find/search any errors remotely near what I'm getting on your forum. So I'm trying to manually go through each page on your Forum, however, clicking on page 2,3, etc. won't take me anywhere but back to page 1.
My real issue is - The installation runs just fine, however I get a ton of access errors after trying to hit the admin. php page. I know it has to do something with something simple and access, but I've triple-checked everything and the admin user/pass works just fine. The Troubleshooter details are as follows:
PHP version: 5. 2. 8 (Should be PHP 5. 0. 0 or above)
PHP Safe Mode is off
eTicket version: 1. 7. 3
Webserver: Apache/2. 2. 11 (Unix) mod_ssl/2. 2. 11 OpenSSL/0. 9. 8e-fips-rhel5 mod_auth_passthrough/2. 1 mod_bwlimited/1. 4 FrontPage/5. 0. 2. 2635
GD version: bundled (2. 0. 34 compatible)
Multibyte String is installed
iconv version: 2. 5
IMAP is installed
Socket support enabled.
User Agent: Mozilla/4. 0 (compatible; MSIE 8. 0; Windows NT 5. 1; Trident/4. 0; . NET CLR 1. 1. 4322; InfoPath. 1; . NET CLR 2. 0. 50727; . NET CLR 3. 0. 4506. 2152; . NET CLR 3. 5. 30729)
Character set:
Link: hxxp: acs-lawrence. com/helpdesk/troubleshooter. php
ERRORS:
Warning: mysql_query() [function. mysql-query]: Access denied for user 'acslawre'@'localhost' (using password: NO) in /home/acslawre/public_html/helpdesk/init. php on line 130
Warning: mysql_query() [function. mysql-query]: A link to the server could not be established in /home/acslawre/public_html/helpdesk/init. php on line 130
Warning: array_combine() expects parameter 1 to be array, null given in /home/acslawre/public_html/helpdesk/init. php on line 167
Warning: array_combine() expects parameter 1 to be array, null given in /home/acslawre/public_html/helpdesk/init. php on line 168
Warning: session_start() [function. session-start]: Cannot send session cache limiter - headers already sent (output started at /home/acslawre/public_html/helpdesk/init. php:130) in /home/acslawre/public_html/helpdesk/init. php on line 204
Warning: mysql_real_escape_string() [function. mysql-real-escape-string]: Access denied for user 'acslawre'@'localhost' (using password: NO) in /home/acslawre/public_html/helpdesk/inc/functions. php on line 171
Warning: mysql_real_escape_string() [function. mysql-real-escape-string]: A link to the server could not be established in /home/acslawre/public_html/helpdesk/inc/functions. php on line 171
Warning: mysql_real_escape_string() [function. mysql-real-escape-string]: Access denied for user 'acslawre'@'localhost' (using password: NO) in /home/acslawre/public_html/helpdesk/inc/functions. php on line 171
Warning: mysql_real_escape_string() [function. mysql-real-escape-string]: A link to the server could not be established in /home/acslawre/public_html/helpdesk/inc/functions. php on line 171
Warning: mysql_query() [function. mysql-query]: Access denied for user 'acslawre'@'localhost' (using password: NO) in /home/acslawre/public_html/helpdesk/inc/class. ticket. php on line 158
Warning: mysql_query() [function. mysql-query]: A link to the server could not be established in /home/acslawre/public_html/helpdesk/inc/class. ticket. php on line 158
Warning: mb_internal_encoding() [function. mb-internal-encoding]: Unknown encoding "" in /home/acslawre/public_html/helpdesk/init. php on line 272
Warning: include_once(themes//vars. html. php) [function. include-once]: failed to open stream: No such file or directory in /home/acslawre/public_html/helpdesk/init. php on line 276
Warning: include_once() [function. include]: Failed opening 'themes//vars. html. php' for inclusion (include_path='. :/usr/lib/php:/usr/local/lib/php') in /home/acslawre/public_html/helpdesk/init. php on line 276
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« Last Edit: November 03, 2009, 12:00:17 PM by Hummdis »
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Hummdis
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« Reply #1 on: October 21, 2009, 05:27:20 AM » |
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The main problem is right here:
Warning: mysql_query() [function. mysql-query]: Access denied for user 'acslawre'@'localhost' (using password: NO) in /home/acslawre/public_html/helpdesk/init. php on line 130
eTicket has not been given the password and therefore when it tries to login to the DB it's being told no. That's why it says "using password: no". You need to give eTicket the password to access the database.
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ire4444
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« Reply #2 on: October 21, 2009, 12:52:31 PM » |
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Thanks very much. I'm assuming that "settings. php" is the global file that provides the password (which does contain the password). If this is not the case, can you tell me which file I need to add the password?
Again, thank you. I'm a bit of a noob to PHP, my apologies. :-[
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Hummdis
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« Reply #3 on: October 21, 2009, 06:46:08 PM » |
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The settings.php file is the location that needs to contain the password to access the MySQL DB.
What platform (OS) are you running eTicket on? The troubleshooter output shows that it's Linux (Apache Webserver), but what flavor of Linux?
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ire4444
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« Reply #4 on: October 22, 2009, 12:48:38 PM » |
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Ok, so I'm on the right track anyway. Here is my general server information:
Operating system Linux: CentOS 5. 4
Kernel version 2. 6. 18-164. el5
Machine Type x86_64
Apache version 2. 2. 11 (Unix)
PERL version 5. 8. 8
Path to PERL /usr/bin/perl
Path to sendmail /usr/sbin/sendmail
Installed Perl Modules Click to View
PHP version 5. 2. 8
MySQL version 5. 0. 81-community
cPanel Build 11. 24. 5-RELEASE 38506
Theme cPanel X v2. 6. 0
cPanel Pro 1. 0 (RC1)
Please let me know my next steps. Thanks again for the help!! :D
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Hummdis
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« Reply #5 on: October 23, 2009, 07:09:19 PM » |
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Are you on a hosted server or did you install cPanel on your system?
If hosted, who's the hosting provider?
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ire4444
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« Reply #6 on: October 24, 2009, 01:00:17 AM » |
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I'm on a hosted server. Buyhttp. com is the host. I can open a ticket, they are pretty responsive. Thanks!
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ire4444
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« Reply #7 on: October 24, 2009, 04:28:25 PM » |
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My host company figured it out. "The problem is it was trying to use persistent MySQL connections. It's working now. " I'll make a note of this for future reference.
Thanks for all your troubles!
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Hummdis
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« Reply #8 on: November 03, 2009, 12:00:01 PM » |
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Thanks for the update!
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[SOLVED] slashes in reply
Installation Help & Software Support
September 16, 2009, 04:14:26 PM
