Hi,
first: thank you very much for this great ticketing software!
But I have like many others a problem with catching mail from mail account. I use a server hosted by All-Inkl.com. And the Mail-Adresses are all like: support@ticketsystem.mydomain.de.
So, I think pipe.php is not possible. And I tried the The POP3 Method. I think the sentence in documentation "By default mail will only be fetched on admin or staff login, to increase fetch frequency you must use a crontab or cronjob." is not correct for all accounts.

What I did:
Categories:
Name: Support
Pop3 Host: pop3.ticketsystem.mydomain.de
Pop3 Username: xxxxx
Pop3 Password: xxxx
Email: support@ticketsystem.mydomain.de

So, I tought, it would catch the mail from this account but it does not.
So I tried:
1. to access the account with thunderbird mail. It worked.
2. troubleshooter.php. All looked fine for me. (see below)
3. tip in automail.php on line 123
$mbox = @imap_open('{'.$cat_row['pophost'].'/pop3/ssl/novalidate-cert}INBOX',$cat_row['popuser'],$cat_row['poppass']);
4. changed Pop3 Host: in
pop3.ticketsystem.mydomain.de
pop3.ticketsystem.mydomain.de:110
pop3.ticketsystem.mydomain.de/pop3
pop3.ticketsystem.mydomain.de:110/pop3
imap.ticketsystem.mydomain.de
imap.ticketsystem.mydomain.de:143
imap.ticketsystem.mydomain.de/imap
imap.ticketsystem.mydomain.de:143/imap
5. CHMOD for automail.php in 777

Did not installed a cron job so far. Because in documentation i read: "By default mail will only be fetched on admin or staff login, to increase fetch frequency you must use a crontab or cronjob."
So I logged in and out several times, but no tickets in main area.

I tryed the URL:
http://ticketsystem.mydomain.de/automail.php
with no error and changed back to
http://ticketsystem.mydomain.de/admin.php.
Finally, the tickets were now created!
So the sentence in the documentation may not be right for all accounts.

Greetings,
Jesko.

Background information:
Troubleshooter:

    * PHP version: 5.2.6 (Should be PHP 5.0.0 or above)
    * PHP Safe Mode is off
    * eTicket version: 1.7.3
    * Webserver: Apache
    * Database: MySQL 5.0.67-community-log (Should be MySQL 4.1 or above)
    * GD version: bundled (2.0.34 compatible)
    * Multibyte String is installed
    * iconv version: 2.4
    * IMAP is installed
    * Socket support enabled.
    * User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; de; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3 (.NET CLR 3.5.30729)
    * Character set: UTF-8
    * Link: http://ticketsystem.myaccount.de/troubleshooter.php

Oh, I did want to add that I see this behavior *sometimes* and I think that my cron job is what's helping this from being a noticeable problem.

If you create the cron job, does that alleviate the problem?

As one quick side note, I setup the cron job to use wget on automailer.php.  I found that executing the file was hit and miss, but loading in the browser worked every time. Hence why I chose to use wget.  You can also use curl.  Here's what mine looks like:


That's been working for me for some time now.

See my post in this thread from November 24, 2008.

Read the thread before you post to it.  It saves everyone time.