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eTicket CommunitySupportInstallation Help & Software Support (Moderators: jason, Hummdis)Topic: The copyright must be in the templete after install
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vladiXX
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« on: November 08, 2009, 11:23:02 PM »
"The copyright must be in the templete"

After I installed e-ticket, always got this message,

Troubleshooter:
PHP version: 5. 1. 6 (Should be PHP 5. 0. 0 or above)
PHP Safe Mode is off
Webserver: Apache/2. 2. 3 (CentOS)
Database: MySQL 5. 0. 22 (Should be MySQL 4. 1 or above)
GD is not installed, CAPTCHA will not work.
Multibyte String is installed
iconv version: 2. 5
IMAP is not installed eTicket will not work correctly if you use automail. php.
Socket support enabled.
User Agent: Opera/9. 80 (Windows NT 5. 1; U; cs) Presto/2. 2. 15 Version/10. 00
Character set:

error log from apache after entering admin page (not logging in) attached
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Hummdis
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« Reply #1 on: November 13, 2009, 04:15:03 AM »
Well, for the sake of stating the obvious, is the copyright line in the template?

themes/eticket/template.html
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vladiXX
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« Reply #2 on: November 15, 2009, 10:24:59 PM »
i dont have this file in the directory. .
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Hummdis
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« Reply #3 on: November 25, 2009, 04:19:37 AM »
You need this line in your theme/eticket/theme.php file:

Code: (php)
    <div class="footer">
        <?php show_copy(); ?>
    </div>
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vladiXX
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« Reply #4 on: November 25, 2009, 07:13:03 PM »
Quote from: Hummdis link=topic=639. msg2439#msg2439 date=1259165977
You need this line in your theme/eticket/theme. php file:

Code: (php)
    <div class="footer">
        <?php show_copy(); ?>
    </div>
it is there, it has always been there. .
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Hummdis
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« Reply #5 on: November 26, 2009, 07:21:52 AM »
I have a lot of mods in my installation, so what is no this line in your install:

/var/www/html/eTicket-1.7.3/inc/main.php on line 328

I may not have the same thing on that line, so I just want to make sure.

It also appears that you may not have Apache setup to follow symlinks.  But until I see what's on line 328 of the main.php file, I can't say for sure.
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vladiXX
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« Reply #6 on: November 26, 2009, 08:50:15 PM »
line 328:

include ($themes_dir .  $db_settings['theme'] .  DIRECTORY_SEPARATOR .  'main. html. php');
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Hummdis
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« Reply #7 on: November 27, 2009, 03:58:23 AM »
Comment out that line and enter this:

Code: (php)
include('../themes/eticket/main.html.php');

Your initial logs show that it cannot find the 'mail.html.php' file, so by providing the above it will force it's location instead of relying on variables.  Let me know if that works for you.
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vladiXX
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« Reply #8 on: December 03, 2009, 07:57:30 PM »
I did this, no change, in log I found out another file cannot be found, did this for a few another files but no change, there always appears another file that can not be found. .
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Hummdis
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« Reply #9 on: January 05, 2010, 05:23:56 PM »
That sounds like one FUBAR installation.  Do you have the option to start fresh?
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khennett
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« Reply #10 on: January 27, 2010, 08:07:46 AM »
Did anyone ever resolve this issue!!!  I have the same problem.   I assume the problem is I do not have a template. html file.   It did not come with the latest zip file download.   Help!
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vladiXX
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« Reply #11 on: January 27, 2010, 07:29:26 PM »
I installed eticket again (I did always, before I tried something new, because I always completely f*cked up the whole installation with previous experiments :), no better results, so I gave up on the first server, installed on a newer distro on another server and works perfectly now, thanks for help but even my friend, webdesigner, who knows php very very well couldnt solve this issue.  I thought it would be some access rights but on the other server I have the same rights and it works good. 
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