We have a very old (but working) installation of osticket 1.2, and are about to move on to eticket.
I have tried the upgrade.php way, but I get a lot of errors doing so:
Upgrade
Step 3:
Database connection established...
Found database...
Initializing database...
Running queries from 'upgrade-1.5.9.sql'... (skip to end)
Error: Unknown column 'banlist' in 'ticket_groups'
Error: Unknown column 'db' in 'field list'
Error: Failed: Table 'helptest.ticket_settings' doesn't exist
Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
DELETE FROM ticket_settings WHERE `key` = 'accept_attachments'
Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
INSERT INTO ticket_settings (`group`, `key`, `value`) VALUES (NULL, 'accept_attachments', '0');
Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
DELETE FROM ticket_settings WHERE `key` = 'answer_method'
Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
INSERT INTO ticket_settings (`group`, `key`, `value`) VALUES (NULL, 'answer_method', 'pop3');
Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
DELETE FROM ticket_settings WHERE `key` = 'attachment_size'
...and so on...
When I compare the database content of our old database and a fresh install of eticket 1.7.3 they are very similiar, with a few exceptions (see the first few error lines for example).
So my questions are: is it possible to upgrade from osticket 1.2? Would it be possible to manually change the database to work with the upgrade script?
