Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
 
Advanced search

2505 Posts in 648 Topics- by 1314 Members - Latest Member: Saudi Arabia

eTicket CommunitySupportPaid Installation Board (Moderators: jason, Hummdis)Topic: Custom development
« previous next »
Pages: [1]   Go Down
Print
Author Topic: Custom development  (Read 2362 times)
0 Members and 1 Guest are viewing this topic.
obrienmd
New Member
*

Karma: +0/-0
Offline Offline

Posts: 4
« on: March 17, 2009, 07:46:13 AM »
I'm interested in getting a couple of added features added to eTicketSupport, and would be willing to provide funding to get it done.  Are there any popular freelancers on these boards?

I don't see anything about official support/customization on the eTicketSupport site (I could just be blind). 
Logged
Hummdis
Moderator
Super Member
*****

Karma: +13/-0
Offline Offline

Posts: 558



WWW
« Reply #1 on: March 17, 2009, 09:34:38 AM »
I would try to PM Jason or Beven to see if they can offer you something.  However, before you do that, what are the features that you're looking to add?  Maybe I can help.
Logged
Don't PM me directly for help.  Post to the forums, that's what they are for after all.  PM's to me that request help will be ignored.

Hummdis Communications - Freelance Website Design & IT Consulting
obrienmd
New Member
*

Karma: +0/-0
Offline Offline

Posts: 4
« Reply #2 on: March 17, 2009, 10:35:56 AM »
Thanks for moving this, mods... I missed the pretty obvious correct forum for this!

To answer Hummdis's Q:
-due date field (and the ability to sort tickets by due date)
-"In Progress" status
-option to log "advisory hours" and "service hours" worked on a per-comment basis (only for logged in techs, not for customers)
-apostrophes(sp) add "/" characters in e-mail responses, need to fix this
-fix for an issue I'm having with custom e-mail subjects, that when a customer replies, a new ticket is made instead of a comment on a current ticket
Logged
obrienmd
New Member
*

Karma: +0/-0
Offline Offline

Posts: 4
« Reply #3 on: March 22, 2009, 03:32:15 PM »
Quote from: obrienmd on March 17, 2009, 10:35:56 AM
Thanks for moving this, mods... I missed the pretty obvious correct forum for this!

To answer Hummdis's Q:
-due date field (and the ability to sort tickets by due date)
-"In Progress" status
-option to log "advisory hours" and "service hours" worked on a per-comment basis (only for logged in techs, not for customers)
-apostrophes(sp) add "/" characters in e-mail responses, need to fix this
-fix for an issue I'm having with custom e-mail subjects, that when a customer replies, a new ticket is made instead of a comment on a current ticket


Ping...
Logged
obrienmd
New Member
*

Karma: +0/-0
Offline Offline

Posts: 4
« Reply #4 on: March 27, 2009, 09:44:43 AM »
Quote from: obrienmd on March 22, 2009, 03:32:15 PM
Quote from: obrienmd on March 17, 2009, 10:35:56 AM
Thanks for moving this, mods... I missed the pretty obvious correct forum for this!

To answer Hummdis's Q:
-due date field (and the ability to sort tickets by due date)
-"In Progress" status
-option to log "advisory hours" and "service hours" worked on a per-comment basis (only for logged in techs, not for customers)
-apostrophes(sp) add "/" characters in e-mail responses, need to fix this
-fix for an issue I'm having with custom e-mail subjects, that when a customer replies, a new ticket is made instead of a comment on a current ticket


Ping...

No one, eh?
Logged
beven
Project Manager/Developer
Global Moderator
Super Member
*****

Karma: +12/-4
Offline Offline

Posts: 804


WWW
« Reply #5 on: March 28, 2009, 06:42:29 AM »
I'll add these to the list for V2 now that I'm back I can put some work into it.
Logged
Not to be confused with Bob Evans.
Ask not what eTicket community can do for you - ask what you can do for eTicket community.

Version 2 coming out shortly.
eTicket Community
   
 Logged
Pages: [1]   Go Up
Print
eTicket CommunitySupportPaid Installation Board (Moderators: jason, Hummdis)Topic: Custom development « previous next »
Jump to: