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eTicket Community > Support > Paid Installation Board (Moderators: jason, Hummdis) > Topic: Custom development
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Author Topic: Custom development  (Read 2986 times)
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obrienmd
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« on: March 17, 2009, 07:46:13 AM »
I'm interested in getting a couple of added features added to eTicketSupport, and would be willing to provide funding to get it done.  Are there any popular freelancers on these boards?

I don't see anything about official support/customization on the eTicketSupport site (I could just be blind). 
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Hummdis
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In a world without fences, who needs Gates?


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« Reply #1 on: March 17, 2009, 09:34:38 AM »
I would try to PM Jason or Beven to see if they can offer you something.  However, before you do that, what are the features that you're looking to add?  Maybe I can help.
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Don't PM me directly for help.  Post to the forums, that's what they are for after all.  PM's to me that request help will be ignored.

Hummdis Web Design - Freelance Website Design & IT Consulting
obrienmd
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« Reply #2 on: March 17, 2009, 10:35:56 AM »
Thanks for moving this, mods... I missed the pretty obvious correct forum for this!

To answer Hummdis's Q:
-due date field (and the ability to sort tickets by due date)
-"In Progress" status
-option to log "advisory hours" and "service hours" worked on a per-comment basis (only for logged in techs, not for customers)
-apostrophes(sp) add "/" characters in e-mail responses, need to fix this
-fix for an issue I'm having with custom e-mail subjects, that when a customer replies, a new ticket is made instead of a comment on a current ticket
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obrienmd
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« Reply #3 on: March 22, 2009, 03:32:15 PM »
Quote from: obrienmd on March 17, 2009, 10:35:56 AM
Thanks for moving this, mods... I missed the pretty obvious correct forum for this!

To answer Hummdis's Q:
-due date field (and the ability to sort tickets by due date)
-"In Progress" status
-option to log "advisory hours" and "service hours" worked on a per-comment basis (only for logged in techs, not for customers)
-apostrophes(sp) add "/" characters in e-mail responses, need to fix this
-fix for an issue I'm having with custom e-mail subjects, that when a customer replies, a new ticket is made instead of a comment on a current ticket


Ping...
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obrienmd
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« Reply #4 on: March 27, 2009, 09:44:43 AM »
Quote from: obrienmd on March 22, 2009, 03:32:15 PM
Quote from: obrienmd on March 17, 2009, 10:35:56 AM
Thanks for moving this, mods... I missed the pretty obvious correct forum for this!

To answer Hummdis's Q:
-due date field (and the ability to sort tickets by due date)
-"In Progress" status
-option to log "advisory hours" and "service hours" worked on a per-comment basis (only for logged in techs, not for customers)
-apostrophes(sp) add "/" characters in e-mail responses, need to fix this
-fix for an issue I'm having with custom e-mail subjects, that when a customer replies, a new ticket is made instead of a comment on a current ticket


Ping...

No one, eh?
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beven
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« Reply #5 on: March 28, 2009, 06:42:29 AM »
I'll add these to the list for V2 now that I'm back I can put some work into it.
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Ask not what eTicket community can do for you - ask what you can do for eTicket community.

Version 2 coming out shortly.
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