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Author Topic: Status handling?  (Read 272 times)
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jsight
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« on: September 03, 2008, 06:20:36 AM »
I've noticed that after I reply to a new ticket, the status will change to "Waiting on customer".  I don't see an obvious way to change this to anything other than "Waiting on customer", but I would prefer it to be configurable.  It may be that I am adding some new details, but am still working on the problem.
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beven
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« Reply #1 on: September 03, 2008, 10:30:21 AM »
You could place the ticket on hold. Otherwise you could edit the viewticket.html.php in your theme around line 255 and add <option value="new"><?php echo LANG_NEW; ?></option>
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