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Author Topic: Strip HTML tags?  (Read 687 times)
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TechBill
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« on: September 02, 2008, 06:49:07 AM »
I been recieving tickets with a bunch of html tags in it and our previous helpdesk strips those out before displaying it to us and we wonder if eticket can strip or not display html tags in the ticket?

Folks are using web mailer or email client that also mail in html format and it a pain trying to find their message buried inside a bunch of html tags somewhere.


Thank you
Bill
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chris
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« Reply #1 on: September 02, 2008, 08:15:31 PM »
should be fairly simple to accomplish with http://no.php.net/strip_tags Smiley
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TechBill
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« Reply #2 on: September 03, 2008, 07:57:24 AM »
Quote from: chris on September 02, 2008, 08:15:31 PM
should be fairly simple to accomplish with http://no.php.net/strip_tags Smiley

Cool but I am not a programmer so I don't know how to put that in eticket so can you explain further on how to accompish this in eticket?

Thank you
Bill
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beven
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« Reply #3 on: September 03, 2008, 10:21:32 AM »
What are you using to pick up your email automail or pipe?
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TechBill
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« Reply #4 on: September 04, 2008, 03:32:34 AM »
Quote from: beven on September 03, 2008, 10:21:32 AM
What are you using to pick up your email automail or pipe?

I am using pipe via forwarder in cpanel.

support@********.com to |/home/*********/public_html/helpdesk/pipe.php
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TechBill
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« Reply #5 on: September 08, 2008, 12:33:41 PM »
I still would like to know if it possible to strip html from tickets that come from free emailers or html based webmails.

Here an example I get in eticket from those people and I get them everyday.






[headers]
.hmmessage P
{
margin:0px=3B
padding:0px
}
body.hmmessage
{
FONT-SIZE: 10pt=3B
FONT-FAMILY:Tahoma
}


dear helpdesk
i have used the new password but the forum won't let me log on
thanks michelle



>=3B Date: Mon=2C 8 Sep 2008 13:49:05 -0500>=3B To: ********@hotmail.com>=3B From: support@*****.com>=3B Subject: [#5=
10747] cannot log on>=3B >=3B --please do not reply below this =
line-->=3B >=3B Your username is blowfly>=3B >=
=3B And new password are usally filtered out by Hotmail and placed into you=
r spam folder if you have requested for a new password to be sent to you.>=3B >=3B You will need to check your Hotmail spam folder.>=
=3B >=3B >=3B >=3B Helpdesk TeamFind =
great deals on eBay Net yourse=
lf a bargain
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Hummdis
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« Reply #6 on: September 09, 2008, 04:28:43 PM »
You could always ask your customers to add your email as a plain text domain in their email applications.

We tell our customers do to this because our spam filter catches that stuff and rejects or deletes their emails.  It's business! There's no reason for them to be using purple text with orange backgrounds!
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Hummdis Communications - Freelance Website Design & IT Consulting
TechBill
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« Reply #7 on: September 13, 2008, 03:35:37 AM »
We run a big forum that are mostly visited by senior citizens and it not something we can tell them to start sending in plain text because we have tried in the past but gave up on it and switched to Cerb Helpdesk which does strip the html code out of tickets automatically. Cerb helpdesk completely designed their helpdesk making it more bloated so we dropped it and went with etickets.

We really like the eticket because it so simple and not bloated at all but we do miss our html stripped feature.


Bill
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