eTicket Frequently Asked Questions

• Why does eTicket exist? / What happened to osTicket?
• Until late 2007, there has been no official release of osTicket since 2005, during this time many bugs, problems and issues have been idenified, yet nothing was officially released to resolve them.
• In addition to this the official download of osTicket was removed.
• In 2005 it was said that osTicket 2.0 was in the pipeline, however this never appeared, also as this was going to be a complete rewrite, it was suggested that you would be unable to upgrade from previous versions of osTicket to osTicket 2.0, therefore leaving a gap for support.
• What is the difference between osTicket and eTicket?
• The purpose of the eTicket project is to take the last official osTicket release and resolve all known problems and add requested features.
• Almost every single peice of code has been changed, however the basic structure remains the same to make it easy for users to upgrade from the old osTicket to the new eTicket.
• It was released under the eTicket name so people are aware of the change in development.
• Can I upgrade from osTicket to eTicket?
• Yes, and its very easy to do. (See Install/Upgrading)
• Can I install eTicket from fresh?
• Yes, and its very easy to do. (See Install/Installing)
• Why should I upgrade from osTicket to eTicket?
• The main reason for doing this is because of the bug fixes that have been resolved in eTicket.
• There are many potentially fatal bugs in osTicket, I would not recomment using it, and upgrading to eTicket asap.
• How do I disable the captcha security code?
• Read the "Config" section.
• Why do you recommend using the pipe method over pop3?
• The pipe method works in real-time, as your mail server receives the mail it's processed.
• The automail.pl script is far more developed than any other method.
• Why do you use perl for the pipe method?
• More people have perl installed on their system than PHP CLI.
• Perl is already installed on most servers.
• Not many people have PHP CLI installed on their servers.
• Note: I'm aware I said the same thing 3 times, but it gets the point across. *grin*
• What is the default username/password?
• The default username is 'admin'.
• The installer asks you for an admin password.
• You can change these details once logged into eTicket
• Can tickets be edited?
• No, eTicket is an email based ticket system.
• Once a email has been sent it cannot be edited.
• Therefore the same goes for tickets.

Got any more questions? Ask in the Help Forum on the eTicket Project page.