Hi guys.  I'd like to make a small hack to my eticket version.  I'd like to allow standard users (not logged in, but those who access their tickets with email an ticket number) to open their OWN attachment.  I've been scanning the code but it's kinda complex for my level of PHP and could not find a clue about how to add the link to the file.

Any tip about this regard would be GREAT 

Thanks!!

You are right.  Technically, links are not shown when a standard user (with no login) access a ticket opened by himself and with an attachment uploaded also by him.

Exactly.  Many customers upload stuff and they use the ticket as a repository, it's very annoying having to do the follow up and not being able to check a file uploaded months ago which you lost somewhere in your hardrive.