Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
 
Advanced search

2506 Posts in 649 Topics- by 1316 Members - Latest Member: kortuem

eTicket CommunitySupportTips & Tricks (Moderators: jason, Hummdis)Topic: Customer ot open its own attachments.
« previous next »
Pages: [1]   Go Down
Print
Author Topic: Customer ot open its own attachments.  (Read 1451 times)
0 Members and 1 Guest are viewing this topic.
GAZ082
New Member
*

Karma: +0/-0
Offline Offline

Posts: 7
« on: June 11, 2009, 01:02:26 AM »
Hi guys.  I'd like to make a small hack to my eticket version.  I'd like to allow standard users (not logged in, but those who access their tickets with email an ticket number) to open their OWN attachment.  I've been scanning the code but it's kinda complex for my level of PHP and could not find a clue about how to add the link to the file.

Any tip about this regard would be GREAT  Grin

Thanks!!
Logged
Hummdis
Moderator
Super Member
*****

Karma: +13/-0
Offline Offline

Posts: 558



WWW
« Reply #1 on: June 11, 2009, 09:57:24 AM »
What do you mean by "open their OWN attachment" exactly?  You don't open attachments with eTicket, you open tickets.  Attachments are links that point to files in the browser and can be opened by, well, anyone with view access to the ticket.
Logged
Don't PM me directly for help.  Post to the forums, that's what they are for after all.  PM's to me that request help will be ignored.

Hummdis Communications - Freelance Website Design & IT Consulting
GAZ082
New Member
*

Karma: +0/-0
Offline Offline

Posts: 7
« Reply #2 on: June 11, 2009, 01:52:37 PM »
You are right.  Technically, links are not shown when a standard user (with no login) access a ticket opened by himself and with an attachment uploaded also by him.
Logged
Hummdis
Moderator
Super Member
*****

Karma: +13/-0
Offline Offline

Posts: 558



WWW
« Reply #3 on: June 12, 2009, 10:22:52 AM »
So, you want the ability to allow the customer to view the attachment that they uploaded?  Is that correct?
Logged
Don't PM me directly for help.  Post to the forums, that's what they are for after all.  PM's to me that request help will be ignored.

Hummdis Communications - Freelance Website Design & IT Consulting
GAZ082
New Member
*

Karma: +0/-0
Offline Offline

Posts: 7
« Reply #4 on: July 03, 2009, 04:16:52 AM »
Exactly.  Many customers upload stuff and they use the ticket as a repository, it's very annoying having to do the follow up and not being able to check a file uploaded months ago which you lost somewhere in your hardrive.
Logged
Hummdis
Moderator
Super Member
*****

Karma: +13/-0
Offline Offline

Posts: 558



WWW
« Reply #5 on: July 24, 2009, 02:22:18 PM »
I don't permit users to upload to the server, but to my knowledge, as long as the file resides in the attachments folder, and set to 777, it should be fully accessible to everyone...
Logged
Don't PM me directly for help.  Post to the forums, that's what they are for after all.  PM's to me that request help will be ignored.

Hummdis Communications - Freelance Website Design & IT Consulting
eTicket Community
   
 Logged
Pages: [1]   Go Up
Print
eTicket CommunitySupportTips & Tricks (Moderators: jason, Hummdis)Topic: Customer ot open its own attachments. « previous next »
Jump to: