Hello there,

I've been searching through the forums for a solution to an issue I am having.  At first, I thought of adding a custom status to my install of eticket.  But that seems to be too daunting and time consuming.  So I thought adding a custom priority would be the way.  As I see it though, that would also be as difficult as adding custom status.  So I'm thinking, is there a way so that when admin/support staff adds a reply, the current status of the ticket remains unchanged?

hope someone can help. . .  thanks!