Reply emails

eTicket Community > Support > Tips & Tricks (Moderators: jason, Hummdis) > Topic: Reply emails

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ibstyln

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Reply emails

« on: June 24, 2009, 03:15:02 AM »

Is there a way to send an update of tickets to an email address? For example, if a representative responds to a ticket, can an email be sent to a support email so other representatives know someone has responded to the ticket.


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Hummdis

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In a world without fences, who needs Gates?

Re: Reply emails

« Reply #1 on: June 24, 2009, 06:12:43 AM »

No, this is not currently in the eTicket product. However, you may want to submit a feature request in the feature request section.


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Don't PM me directly for help. Post to the forums, that's what they are for after all. PM's to me that request help will be ignored.

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