Hello,

I would like to know if there is a way to implement in the Show Ticket a option "Not Closed". That would be great if you have a lot of tickets. You can show all opend tickets in one Click.

Thanks a lot.

You can change your all status view for just see your not closed tickets.

/inc/main.php

change :

//the default is to read 'open' tickets - no more.
if (!isset($_SESSION['view']['status'])) {
    if ($_SESSION['user']['type'] == 'admin') $_SESSION['view']['status'] = 'all';
    if ($_SESSION['user']['type'] == 'client') $_SESSION['view']['status'] = 'all';

AND ADD :

//get a list of tickets as per query

if ($sql = mysql_query($query)) {
    while ($result = mysql_fetch_array($sql)) {
        if ($status == 'all')
{
if ($result['status'] != 'closed')

                $results[] = $result;
        }
        elseif ($status == 'open')
        {
        if ($result['status'] == 'new' || $result['status'] == 'custreplied') { //filter by status (now we have answered)
                $results[] = $result;
                }
        }
        else
        {       if ($result['status'] == $status) { //filter by status (now we have answered)
                $results[] = $result;               
}}}}


After that when you log in admin interface, you just see your "Not closed" ticket, it's work i use this for my support ticket.