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eTicket CommunitySupportInstallation Help & Software Support (Moderators: jason, Hummdis)Topic: Upgrading from osticket 1.2 possible???
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Salmoneus
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« on: December 01, 2008, 12:19:24 AM »

We have a very old (but working) installation of osticket 1.2, and are about to move on to eticket.

I have tried the upgrade.php way, but I get a lot of errors doing so:

Code:
Upgrade
Step 3:

Database connection established...

Found database...

Initializing database...

Running queries from 'upgrade-1.5.9.sql'... (skip to end)

Error: Unknown column 'banlist' in 'ticket_groups'

Error: Unknown column 'db' in 'field list'

Error: Failed: Table 'helptest.ticket_settings' doesn't exist

Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
DELETE FROM ticket_settings WHERE `key` = 'accept_attachments'

Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
INSERT INTO ticket_settings (`group`, `key`, `value`) VALUES (NULL, 'accept_attachments', '0');

Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
DELETE FROM ticket_settings WHERE `key` = 'answer_method'

Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
INSERT INTO ticket_settings (`group`, `key`, `value`) VALUES (NULL, 'answer_method', 'pop3');

Error: Failed: Table 'helptest.ticket_settings' doesn't exist :
DELETE FROM ticket_settings WHERE `key` = 'attachment_size'

...and so on...

When I compare the database content of our old database and a fresh install of eticket 1.7.3 they are very similiar, with a few exceptions (see the first few error lines for example).

So my questions are: is it possible to upgrade from osticket 1.2? Would it be possible to manually change the database to work with the upgrade script?
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beven
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« Reply #1 on: December 06, 2008, 06:31:06 PM »

We've moved away from supporting upgrading from osTicket. If you change the database for osTicket to match the same structure you can run the upgrade scripts.
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eTicket CommunitySupportInstallation Help & Software Support (Moderators: jason, Hummdis)Topic: Upgrading from osticket 1.2 possible???
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