I haven't been back here in a long time and am very surprised to find nothing has changed!
We still run 1.5.7 (I think) and it does the job for us.
Makes you wonder with the lack of comment from these guys whether it is still being worked on?
Apparently a lot has changed since you've been here. 1.5.7 was updated many times to what is now 1.7.3. I'm not saying that you need to update, if it works for you they why change it? That also begs the question of why are you waiting for version 2 when you haven't updated your current version to the latest available? Making the upgrade jump from 1.7.3 to 2.0 will be easier than from 1.5.9 to 2.0. I can assure you of that.
If you also note, the developers of eTicket also develop Help Center Live, which they have not commented on those forums for a while as well. Are you suggesting that the lack of comment here, and presumably the lack of comment there, means that they've dropped development of both products? Not likely.
If you believe that writing software is so very simple, please, help us out! Two developers and a moderator is just not enough to meet the demand. Jason has been asking for help for almost a year now and so far only myself and one other have even stepped forward for eTicket.